East London Vision demonstrate visual impairment simulators to Arriva London drivers at Accessibility Awareness forum
We take very seriously our commitment to customer service, and none more so than for people with disabilities. Working in partnership with TfL, we have been running a series of Accessibility Awareness forums at all our garages across London, and most recently at Becontree Heath bus station, where guests from East London Vision (ELVis), which supports people with sight loss, spoke with our drivers about their experiences travelling on buses and discussed how we can help improve their journey experience.
"It was really good," said Richard Pincombe, driver, Hello London champion and acting garage supervisor at our Barking garage. "We had a bus on the forecourt, we put up posters and invited drivers to join us to have a chat about different aspects of accessibility for those passengers with a visual impairment and wheelchair users, and the different problems they face."
Masuma Ali and Bhavini Makwana from ELVis brought simulation glasses for drivers to try on and experience how different eye conditions impact vision.
"You go through life doing your own thing and you really don’t know what other people face," said Richard. "They explained, for instance, how hard it is for them to find the bell button, and how people say things like 'there's a seat there', but they can’t see it. The simulation glasses showed the effects on vision of different conditions including cataracts, macular degeneration, tunnel vision, hemianopia and diabetic eye disease."
Other subjects discussed included the different types of canes carried by visually-impaired people, and how drivers can help them. One of their biggest challenges is when there is more than one bus serving the bus stop where they are standing. As they cannot see, they rely on drivers to call out the bus route numbers so they know which buses are at the stop.
Another challenge faced is the introduction of hybrid vehicles, as they are much quieter and sometimes a visually impaired customer isn’t aware the bus is as at the stop.
Richard added "My colleagues and I found it very informative. It was a two-way exchange, and we helped them gain a better understanding. For example, we explained that compulsory stops no longer exist. It was a great way of bringing people together so that they could understand what each other face."
"The outcome of the meeting was very positive," said Bhavini. "It's always a pleasure to work with organisations like TfL and Arriva London to help improve the quality of travel for people living with sight loss and other disabilities."
Published : Wed 25th Apr. 2018 - Thu 17th May. 2018
Arriva London currently has a vacancy for a Training Specialist, reporting to the Engineering Training Manager. The position will primarily be based at the Arriva London training academy at Edmonton garage, but will involve working at various locations around London and the Home Counties.
Located at Dartford garage, this full-time shift-based role will primarily consist of ferrying bus drivers to various locations using nine-seater minibuses. Reporting to the Operations Manager, this is an essential role within the business and the successful applicants will be an integral part of the operation.
Reporting to the Engineering Training Manager, the position will be based at the training academy at Edmonton garage, but will involve travelling and working at various locations around London and the Home Counties.
We have a vacancy for a Full Time Engineering Administration Assistant. This is a Monday to Friday full time position based at Brixton garage, consisting of a 38 hour week, however flexibility is required as this may vary to include occasional weekend work and cover at other garages according to business requirements.
Arriva London’s Heritage Fleet assists The Royal Hospital Chelsea to mark their National Care Home Open Day
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