Contact Us

Like all bus operators in London, we provide services on behalf of Transport for London.  For full, updated information on travelling in London, please contact Transport for London by logging on to http://www.tfl.gov.uk/ or calling the London Travel Information Service on 020 7222 1234 (24-hours).

If you have a comment, complaint or suggestion about any of our services, please contact Transport for London using the information below, as this can help us identify problems, find solutions and improve the service we offer.

Online

Transport for London feedback
Email: customerservices@tfl-buses.co.uk

In writing

London Buses Customer Services
Palestra
197 Blackfriars Road
London
SE1 8NJ

Telephone

0845 300 7000 (0800-2000 Monday to Friday)

Textphone

020 7918 4435 (0800-2000 Monday to Friday)

Fax

020 7027 9914

For Lost property see the Arriva London lost property page.

For details on becoming a bus driver click Here

If you need to contact us for any other reason our contact details are:

Arriva London
16 Watsons Road
London
N22  7TZ

Tel 020 8271 0101
Fax 020 8271 0120

You may also send us a general enquiry using the contact form shown below.