Controller

Arriva iBus ControllerAs an Arriva London Controller no two days are ever the same. Whether its regulating a bus service, working in one of Arriva’s control centres or out on the street attending to a serious incident our Controllers are challenged to call on the skills acquired in this important role.

Arriva London employs over 180 route controllers who are tasked with ensuring that Arriva’s routes run smoothly, keeping London’s commuters moving. Regulating our bus routes plays a big part in a controller’s day. When there are problems on a particular route, the controller's role comes into its own. They are tasked with minimising the effects of the disruption to our customers.

Its not just about regulating bus routes, our controllers supervise and advise staff, assist with passenger enquiries and attend emergency situations when required.

Although most of our controllers are promoted from within we do recruit from outside Arriva and will provide full training to the right candidate.