Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.
Every year, Arriva London’s staff show their incredible generosity by supporting over 160 charities each and every pay day through the company’s Payroll Giving scheme.
Catch the Bus Week is a nationwide campaign - spearheaded by Greener Journeys - aimed at raising awareness of the vast economic, environmental and social benefits of taking the bus as well as encouraging everyone to give bus travel a try.
Sound investment is the key to success for any business, and for Arriva London much of that success is generated by our investment in quality Engineering training.
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.