Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Fri 14th Jul. 2017 - Thu 31st Aug. 2017
On Saturday 26th August, Arriva London was pleased to support the eighth annual bus service to the normally deserted Wiltshire village of Imber, situated in the middle of Salisbury Plain military training area.
As part of our continuous ongoing staff training and development programme, this week, together with colleagues from TfL, we conducted a Hello London Accessibility Forum at our Brixton garage, and invited our drivers to participate in the discussion.
If you’re planning a wedding, a special birthday celebration or a fantastic day out with a group of friends, why not treat yourselves this summer and let us help you with your transport and celebrations solutions, using our Heritage Fleet Routemaster buses available for private hire.
It’s never too soon to experience new things in life and for the children of the Streatham Montessori Nursery in Brixton, last week was one of those times.
For the past few years we have been delighted to support the Archikids weekend, with posters on our City based bus routes to promote the event.
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.