Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Mon 18th Sep. 2017 - Tue 7th Nov. 2017
Preparations are complete for our display entry in this year’s Lord Mayor’s Show on Saturday. The Arriva London theme again this year is to celebrate the enormous contribution our staff make to charities through the Payroll Giving scheme. With over 1,000 staff supporting over 160 charities every week, and over £1,000,000 having been given in the last five years.
The buses, which were recently on display on the South Bank opposite the Houses of Parliament, will be seen throughout London and the City until November 12th, as a mark of respect for the sacrifices made by London’s service men and women, past and present.
Arriva London are proud, once again, to be the providers of the mode of transport to deliver London’s most original gastronomic road trip - the London restaurant festival’s Champagne Gourmet Odyssey.
Last week, Arriva London were invited to take part in the Older People’s Celebration Week across Barking and Dagenham.
When our garage staff asked if they could support this year's Macmillan Coffee Morning, we were delighted to encourage them to do so.
At Arriva London, we are always looking for ways to improve our environmental footprint, and are excited when our staff suggest ways in which they can also contribute to this aim.