Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 11th Dec. 2014 - Wed 11th Mar. 2015
The 2015 celebration of International Women’s Day has prompted Arriva London to talk to some of its female staff, and see how things have changed since their time with the company.
Transport for London (TfL) has announced that Arriva has been awarded the contract to operate route 312, which will become the first route in London to be operated entirely by electric buses.
To start the year in a positive way and finish off the celebrations for the Year of the Bus, Arriva London’s Heritage Fleet RMC 1464 ‘The Open Topper’ was invited to join the New Year’s Day celebration parade through the streets of London.
The new 2015 calendar is now available to download.
The initiative by Transport for London (TfL), Arriva London and UK bus manufacturer Optare saw two of the latest electric buses introduced to the capital’s fleet.
Here are the running schedules for the festive season.