Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Tue 22nd Nov. 2016 - Thu 22nd Dec. 2016
Arriva London has been awarded the contract to run TfL route 157 from Morden, to Crystal Palace for five years, starting from the 3rd December this year.
For the Beavers of the 2nd Streatham Hill (Christchurch) Beaver Group, last week their meeting was a voyage of discovery as they visited Arriva London’s Brixton bus garage.
Around 65 children and parents supported by Momentum children’s charity were treated to a very special trip to see the Christmas lights in London’s Regent Street last Saturday.
National treasure Mary Berry switches on Marlow’s Christmas Lights with the help of Arriva London’s Heritage Fleet open-top bus RMC 1464
One of the marvellous things about this time of year for Arriva London’s Heritage Fleet, is all the exciting and fun celebrations they get involved in.
At Arriva London, we are committed to spreading the word of Payroll Giving to all of our staff, and with this in mind, for the last three years have developed a promotional campaign to do just that.