Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Fri 30th Sep. 2016 - Thu 3rd Nov. 2016
As part of our continuous improvement programme, investment has been made in our engineering facilities right across our seventeen garages.
It’s at this time of the year that The London Restaurant Festival celebrates the culinary delights of the city, with all manner of special events showcasing the great eateries across the capital.
The new buses were initially delivered from Wrightbus in Northern Ireland to Arriva’s North London Edmonton garage, where they were checked and prepared for going into service.
We will have a much larger presence in the parade this year, with the introduction of our Platinum Payroll Giving bus HV64 to accompany RMC 1464.
The new contract has seen the introduction of twenty-two new Euro 6 compliant Wrightbus StreetLite single-deck buses, the first to be introduced to Arriva London’s fleet.