Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 23rd Feb. 2017 - Thu 30th Mar. 2017
The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, underlines one of our key brand values - ‘Great customer experience - We keep our customers happy every day’.
The new contract, which starts this Saturday 25th March, will have over 60 drivers and 25 new environmentally friendly hybrid buses.
Arriva London is proud and delighted to be operating the recently awarded route 48 TfL contract, running between Walthamstow Central and London Bridge.
Local Haringey Rowland Hill pre-school pupils were again treated to a very special way to celebrate World Book Day last Thursday 2nd March.
Getting closer to London’s transport heritage can be achieved in many ways. At Arriva London, we pride ourselves on supporting that heritage as corporate members of the London Transport Museum.
Arriva London is pleased to have been awarded the contract to operate TfL bus route 48 between Walthamstow Central and London Bridge.