Arriva London drivers volunteer to be interviewed for school video project
At Arriva London, we continually talk with our drivers & often (with their agreement) record their views on video to help us better understand their working environment, and to share with the public how they deal with situations they face every day.
When an outside party asks to do the same, then we naturally take the request seriously and see how best we can accommodate them. Two recent projects that have required our cooperation in this way were the recent “Double Decker Driving School” series of documentaries on ITV 1, and “The Night Bus” on Channel 4.
Wren Academy asked us if Arriva would arrange a 30/40 minute session for their students to interview drivers, recording their responses on video, about their experiences of driving buses, particularly at school times.The latest request, from Wren Academy Youth Travel Ambassadors in North Finchley, working in association with Michael Kitchen TfL’s Youth Travel Ambassador Coordinator, was maybe not so high powered, but we took it just as seriously and successfully accommodated their request.
The project involved 2 adults and 6 students from the Academy, visiting Arriva London’s Wood Green garage to interview the drivers in a meeting room on the first floor.
Mark Gardner, Arriva’s Wood Green operations manager, said:- “The Arriva drivers, who all volunteered to be interviewed, were very happy to be part of the project, and felt that it was a great way of increasing awareness for both parties of how they can better interact in the future”.The interviews are planned to form part of a docu-drama/animation which the students are working on for Citizenship workshops. The objectives are to improve behaviour and safety on and around buses and also to build better relations and understanding between students and drivers.
TfL’s Michael Kitchen, who helped coordinate the project with Arriva, said:-
“Thanks so much for helping out. The students really enjoyed interviewing the drivers who gave some really thoughtful and considered responses – it was a real insight for the students and is great for them to take back to the other students in school.
We would love to bring the completed film back to the garage later in the year to share it with the drivers. It will be forming part of the Citizenship workshop for the whole school to participate in.”
Published : Thu 30th Mar. 2017 - Wed 10th May. 2017
The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London.
Making the capital’s buses as simple to use as the London Underground is a new initiative being trialled on seven London bus routes, including Arriva London routes 150 and 128.
In association with TfL and HCT Transport, we opened our doors to welcome the public, giving them the opportunity to explore the garage, meet our operations teams, ride on a bus through the bus wash, tour our operations control centres and see & ride on some historic preserved buses.
Our recent route gains in North London include route 19, from Finsbury Park to Battersea Bridge (South Side), which has meant implementing an extensive mobilisation programme to maintain our high standards.
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, underlines one of our key brand values - ‘Great customer experience - We keep our customers happy every day’.