Arriva London hosts disability awareness discussion in Dartford

  
  

The group with John Hersov their facilitator (far left)
The group with John Hersov their facilitator (far left)

Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.

The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.

The B13 bus used for the discussion
The B13 bus used for the discussion

It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.

The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.

Arriva London driver Lee Foster
Arriva London driver Lee Foster

Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.

One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.

Demonstrating the ramp facility
Demonstrating the ramp facility

Graham Wykes was very pleased with the outcome and commented:

“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.

  
  

Tags:   CommunityNews
Published : Thu 21st Apr. 2016
Related archived articles
Published : Thu 5th Oct. 2017 - Thu 16th Nov. 2017
 
Payroll Giving Arriva London staff celebrate in the 2017 Lord Mayor’s Show

This year’s Lord Mayor’s Show, on 11th November, was an amazing cause for celebration, not only to welcome in the new Lord Mayor, but also to celebrate another year of Platinum giving by our wonderfully generous Payroll Givers.

Arriva London starts running routes 175 and 103

Route 175 operates with 16 double-deck vehicles from our Barking garage, with a twelve-minute frequency during the day. Route 103 operates from our Grays garage with 14 buses, with an eight-minute daytime frequency.

Arriva London celebrates Payroll Giving in the Lord Mayor's Show 2017

Preparations are complete for our display entry in this year’s Lord Mayor’s Show on Saturday. The Arriva London theme again this year is to celebrate the enormous contribution our staff make to charities through the Payroll Giving scheme. With over 1,000 staff supporting over 160 charities every week, and over £1,000,000 having been given in the last five years.

Buses wrapped in poppies for the 2017 'Rethink Remembrance' Poppy Appeal

The buses, which were recently on display on the South Bank opposite the Houses of Parliament, will be seen throughout London and the City until November 12th, as a mark of respect for the sacrifices made by London’s service men and women, past and present.

Champagne Gourmet Odyssey with an Arriva London Heritage Fleet Routemaster

Arriva London are proud, once again, to be the providers of the mode of transport to deliver London’s most original gastronomic road trip - the London restaurant festival’s Champagne Gourmet Odyssey.

Buses are an important part of Barking & Dagenham’s Older People Celebration Week

Last week, Arriva London were invited to take part in the Older People’s Celebration Week across Barking and Dagenham.

 

Please wait...

 

.Delivered by CSN MCL / All content copyright © 2007 - 2018 original copyright holders, except where individually stated. All rights reserved. E&OE.