Arriva London hosts disability awareness discussion in Dartford
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.
It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.
The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.
Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.
One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.
Graham Wykes was very pleased with the outcome and commented:
“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.
Every year, Arriva London’s staff show their incredible generosity by supporting over 160 charities each and every pay day through the company’s Payroll Giving scheme.
Catch the Bus Week is a nationwide campaign - spearheaded by Greener Journeys - aimed at raising awareness of the vast economic, environmental and social benefits of taking the bus as well as encouraging everyone to give bus travel a try.
Sound investment is the key to success for any business, and for Arriva London much of that success is generated by our investment in quality Engineering training.
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.