Arriva London hosts disability awareness discussion in Dartford

  
  

The group with John Hersov their facilitator (far left)
The group with John Hersov their facilitator (far left)

Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.

The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.

The B13 bus used for the discussion
The B13 bus used for the discussion

It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.

The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.

Arriva London driver Lee Foster
Arriva London driver Lee Foster

Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.

One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.

Demonstrating the ramp facility
Demonstrating the ramp facility

Graham Wykes was very pleased with the outcome and commented:

“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.

  
  

Tags:   CommunityNews
Published : Thu 21st Apr. 2016
Related archived articles
Published : Thu 21st Apr. 2016 - Thu 26th May. 2016
 
Arriva London supports TfL Youth Travel Ambassadors project

Youth Travel Ambassadors is a London-wide programme delivered in partnership with borough councils and Transport for London to increase active travel, improve behaviour and increase safety for the 11-18 age group.

Arriva London assists with RTW event to maintain a moving history of London

This weekend’s service was run on former route 95 from Cannon Street to Tooting Broadway and back, passing Arriva’s Brixton garage, by five RTW’s including the very last ever RTW to run in commercial service, RTW 467.

Arriva London’s Brixton garage holds Travel training day

In line with other Arriva London garages across London who hold travel training days for people with disabilities, Brixton garage in South London held its first Travel training day last week.

Arriva London starts new route 368 service

Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.

Arriva London staff win prestigious M.A.D awards

The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.

Arriva London hosts disability awareness discussion in Dartford

Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.