Arriva London hosts disability awareness discussion in Dartford
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.
It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.
The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.
Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.
One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.
Graham Wykes was very pleased with the outcome and commented:
“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.
Published : Wed 20th Aug. 2014 - Tue 11th Nov. 2014
Only occasionally does an opportunity come along to see the very best in people, and that opportunity came last Saturday at the Lord Mayor’s Show, where over 7,000 people paraded through the streets of the City of London.
The Lord Mayor’s Show takes place this Saturday (8th Nov.) with a river pageant and procession through the city and is set to feature more than 7,000 people.
Arriva London are investing £600,000 on bus refurbishment for routes 102, 466 & 612.
There were over 8,500 entrants for the Open House ballot to compete for 40 places on the Arriva London/Open City architectural mystery whirlwind tour last weekend, and what a tour it was.
The introduction of cash-free buses inspired Wood Green drivers Andrew Vellosa and Len Jagroop to come up with a unique fundraising initiative.