Arriva London hosts disability awareness discussion in Dartford
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.
It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.
The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.
Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.
One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.
Graham Wykes was very pleased with the outcome and commented:
“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.
Published : Tue 6th Dec. 2016 - Thu 9th Feb. 2017
At Arriva London, we take our role in the community very seriously, and are always seeking ways to help educate the community in how we can best serve them, and how complex operating buses can be.
Arriva London is proud and delighted to have been awarded the TfL contract to operate route 333 running between Tooting Broadway and Elephant and Castle operating from Brixton bus garage in Streatham Hill.
Over the past five years, our staff, through the Payroll Giving scheme, have given over a million pounds to their chosen charities.
Arriva London has been awarded the contract to run TfL route 157 from Morden, to Crystal Palace for five years, starting from the 3rd December this year.
For the Beavers of the 2nd Streatham Hill (Christchurch) Beaver Group, last week their meeting was a voyage of discovery as they visited Arriva London’s Brixton bus garage.