Arriva London hosts disability awareness discussion in Dartford

  
  

The group with John Hersov their facilitator (far left)
The group with John Hersov their facilitator (far left)

Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.

The group of nine, led by their facilitator John Hersov, who had also taken a group to Arriva London’s Brixton garage earlier in the year, were welcomed to the garage by General Manager Graham Wykes, who introduced them to the garage facilities and some of his staff.

The B13 bus used for the discussion
The B13 bus used for the discussion

It was decided that the best place to discuss the awareness campaign was actually on a bus in the garage. So everyone boarded a parked up bus and with the help of Arriva driver Lee Foster, the visitors got to air their views and have their questions answered.

The initiative is designed to give TfL and the bus companies feedback on what they are doing right for people with disabilities, and to flag up some of the areas where there could be improvements.

Arriva London driver Lee Foster
Arriva London driver Lee Foster

Driver Lee explained to the visitors how it can be difficult for a driver to accommodate a wheelchair user when the allocated space is occupied by a buggy user who is unable to vacate the space, emphasising that he can ask them to move, but cannot insist.

One of the visitors suggested that maybe the overhead grips could be lowered for those who are not quite so tall.

Demonstrating the ramp facility
Demonstrating the ramp facility

Graham Wykes was very pleased with the outcome and commented:

“It’s always good to hear how customers feel about the service we offer, and particularly those in our community who may need a little extra help with their journeys. It’s also good for our staff to be able to meet customers in this way, and learn more about the services they require; it was a very positive visit”.

  
  

Tags:   CommunityNews
Published : Thu 21st Apr. 2016
Related archived articles
Published : Fri 30th Sep. 2016 - Thu 3rd Nov. 2016
 
New Engineering maintenance pits for Norwood bus garage

As part of our continuous improvement programme, investment has been made in our engineering facilities right across our seventeen garages.

The Arriva London’s Heritage Fleet helps serve up the longest lunch

It’s at this time of the year that The London Restaurant Festival celebrates the culinary delights of the city, with all manner of special events showcasing the great eateries across the capital.

Arriva London’s Route 253 converts to New Routemasters

The new buses were initially delivered from Wrightbus in Northern Ireland to Arriva’s North London Edmonton garage, where they were checked and prepared for going into service.

November the 12th will see Arriva London double its presence in the Lord Mayor’s Show

We will have a much larger presence in the parade this year, with the introduction of our Platinum Payroll Giving bus HV64 to accompany RMC 1464.

Arriva London introduces twenty-two new buses for the new route 450 contract

The new contract has seen the introduction of twenty-two new Euro 6 compliant Wrightbus StreetLite single-deck buses, the first to be introduced to Arriva London’s fleet.

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.