Arriva London staff win prestigious M.A.D awards
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
This year five of Arriva London’s staff were short listed, which is a great achievement in itself, and of these three won awards. The awards are for various categories of M.A.D. such as Business performance, Giving, Unsung heroes and Continually.
The outright winner for the ‘Continually’ M.A.D category, was Patience Okezie. The award is for an individual who continually makes an outstanding effort in his or her role.
Patience, the senior garage supervisor from Arriva London’s Brixton garage, has worked for the company for twenty-two years, and was recognised for always doing that extra bit for colleagues and customers, no matter what time of day or night. Her reaction was:-
“I was very surprised. You don’t think you are being thought of as you are just doing your job. I love working here, I love the people I work for. I’m a believer in what you do, you do very well. In that sense I do more and that’s perhaps why I make a difference. This award has lifted my spirit; I feel I belong even more now to Arriva.”
Based at Arriva London’s Ash Grove garage, driver Brian Kerr was Highly Commended in the M.A.D. ‘Giving’ category for his work with the Alzheimer’s Therapy (BAT) foundation, which is pioneering table tennis as a therapy. Brian regularly attends events in the UK hosting games and explaining the therapeutic potential.
The third winner was a ‘Special recognition Award’ to James Rossi, a driver from Arriva London’s Watford garage, who had saved the life of a young man suffering from an allergy shock on his bus.
James was alarmed when the 17-year-old boarded the 268 bus in Hampstead High Street, and although there were other passengers on the bus, saw that the schoolboy needed urgent help as his face was very red and swollen. He drove straight from Hampstead High Street to just where the boy requested him to stop for specialist medication, completing the journey in half the expected time. Weeks later, he was contacted by the boy’s mother and told that without his quick-thinking, the teenager would have died.
Kevin O’Connor Managing Director of Arriva UK Bus said:-
“The business is very proud and passionate about the M.A.D. awards and rightly so. It is too easy to take for granted the excellent work undertaken on a daily basis. Thank you for all your hard work”
If you’d like to be part of Arriva London’s successful team, why not go to the vacancies section on this web site, and see how you can make a difference.
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.
Every year, Arriva London’s staff show their incredible generosity by supporting over 160 charities each and every pay day through the company’s Payroll Giving scheme.
Catch the Bus Week is a nationwide campaign - spearheaded by Greener Journeys - aimed at raising awareness of the vast economic, environmental and social benefits of taking the bus as well as encouraging everyone to give bus travel a try.
Sound investment is the key to success for any business, and for Arriva London much of that success is generated by our investment in quality Engineering training.
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.