Arriva London starts new route 368 service
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016. The service was previously operated with single deck vehicles on a twelve-minute frequency, but because of the route's popularity, to improve the customer experience, TfL asked Arriva London to enlarge the capacity of the fleet to ten double deckers, and increase the frequency to one every ten minutes.
Twenty six drivers are employed on the route, driving refurbished Trident Enviro 400s and, as driver Barry explained, the drivers are enjoying the new opportunity for themselves and their customers.
"With Arriva London taking over the 368 route, they’ve managed to improve the customer experience by putting double deckers on the route with a better frequency. For us, with the new change over point very near the garage, we have the opportunity to walk back to the canteen and use the facilities; it’s all working out really well."
Published : Fri 18th Sep. 2015 - Tue 13th Oct. 2015
Since the introduction of the first New Routemaster buses on its route 38 in February 2012, Arriva London has been preparing for many more to appear on other routes it operates.
Preparations are well under way at Arriva London for their display entry in this year’s 800th Lord Mayor’s Show on Saturday the 14th November.
Last Friday was Macmillan Cancer Support’s coffee morning, the World’s Biggest Coffee Morning and the annual flagship fundraiser for the charity which was celebrating its 25th birthday that day.
This year’s Open City once again provided a thoroughly enjoyable and imaginative Mystery Architour, with the Arriva London historic Heritage Fleet bus RM 2217, itself an iconic piece of design, transporting the lucky ballot winners on a trip in London from Russell Square to Stratford, taking in St. Pancras, Kings Cross and the Boundary Gardens at Arnold Circus.
The graduates were shown around the garage by operations manager Gary Smith, giving them an insight into how the garage runs, how the training is carried out, and how it fits into TfL as a whole.
Arriva London is always striving to be at the forefront of innovative ideas to make the customer experience more fulfilling.