Arriva London staff scoop two awards at the London Bus Awards 2016
The London Bus Awards gives TfL and bus operators the opportunity to recognise the commitment demonstrated on a daily basis from drivers, support teams and frontline TfL staff. The London bus network would not be the same without people of such a high calibre as those nominated for the awards.
The hard work and pride of those working on the bus network is, and always has been, what keeps it working and growing to make life better for Londoners and visitors alike.
This year’s awards, hosted by Leon Daniels, Managing Director, Surface Transport TfL, were held at the Hilton London Bankside Hotel.
Arriva London are proud to announce that two of its staff members won awards at the event.
- James Rossi, Watford garage - Actions above and beyond the call of duty
- Patience Okezie, Brixton garage - Inspirational role model to colleagues in the bus industry
James helped save the life of a 17-year-old boy who suffered a severe allergic reaction; the boy urgently needed his EpiPen from home.
James realised that calling for medical assistance may have taken too long, so he used his PA system to explain the situation to his passengers and took the teenager directly to a bus stop close to his home.
A few weeks later, the teenager’s mother called the garage and said her son would have died without James’ help. James clearly went way above and beyond the call of duty.
Patience joined Brixton garage in 1994 and was soon affectionately referred to as ‘Mother P’ (or simply ‘P’) due to her special way of offering advice and guidance to colleagues.
She became a driver, then a Garage Supervisor and is now a Senior Garage Supervisor; she is still renowned for her passion and commitment, offering advice, support and morale-boosting encouragement to drivers.
Patience truly is an inspirational role model.
If you would like to join our award winning team, then please click here for further information.
Published : Wed 17th Jan. 2018 - Fri 16th Mar. 2018
We have the ambition to become the mobility partner of choice, preferred by our passengers, partners and clients. Having a diverse, talented and motivated workforce is key to achieving that ambition.
We are always looking at ways to improve our green credentials and a recent initiative, part of our Destination Green programme across the business, at our North London Palmers Green garage is another illustration of this process.
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.