Arriva London’s Rail Replacement bus service an on-going success
Whilst the London Overground service between Gospel Oak and Barking is being electrified and the stations modernised, a replacement bus service is in operation to cover the closure.
Arriva London were delighted to have been awarded the contract to run this service, which started in June and runs to December, with a possible extension until February 2017. They have recently been commended by London Overground, TfL and local user groups for the service they are providing.
The service requires an average of 25 vehicles and 37 drivers, the buses being drawn from Arriva London’s Barking, Brixton and Edmonton garages, with drivers from all of Arriva London garages being assigned to the replacement buses, which run from Walthamstow to Barking and Seven Sisters to Gospel Oak.
Commercial co-ordinator Phil Clark said:
“It is a huge job and we were up against strong competition to secure the contract. We have had support from the whole company and it is testament to the professionalism of our drivers, engineers and hard work of the planning and schedules department that the service is running well with encouraging patronage.”
“The praise from the London Overground and TfL and reports from local passenger user groups saying they are pleased with the service, is also very encouraging. This is the largest rail replacement contract we have been part of, and are delighted with the reception it has received.”
If you would like the opportunity to drive for Arriva London, either on Rail Replacement or in general service, please visit our careers page.
Published : Thu 31st Mar. 2016 - Wed 4th May. 2016
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
A new idea to turn older diesel engine buses into much more environmentally friendly vehicles has been developed. The basic idea behind the unit, is that the old diesel unit that currently drives the wheels is removed, and a retrofit diesel/electric hybrid is fitted.
Arriva London is always happy to try and accommodate our customers’ requirements, so we were delighted to receive this thank you note from ten-year-old Jeremy, following his visit with his parents to Arriva’s Grays garage yesterday.
At Arriva London, we are always interested in unusual requests for the use of our fleet, and are regular suppliers of buses to accommodate rail replacement work. However, we are pleased to announce that we have been able to satisfy a more unusual request for the use of one of our Heritage Fleet buses as the temporary ticket office for a miniature railway station in Kent.