Great Customer Experience from Arriva London with the introduction of Route 249
One of Arriva London’s key brand values is ‘Great customer experience - We keep our customers happy every day’. The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, will underline this value. These vehicles use a combination of an ordinary diesel engine and an electric motor, and reduce emissions of local pollutants and CO2 by thirty percent compared to conventional buses.
As Patrick Sibley, Arriva London’s General Manager for Norwood and Brixton garages, said:-
“We are really excited that we have the opportunity of running these new buses on route 249, from Clapham Common to Anerley. There are 15 buses needed, including spares, but the peak vehicle requirement is 13 on the route with 45 drivers.
It’s been a very interesting programme bringing this route into service, as we have also been introducing the new Hybrids onto our route 2 at the same time. The combination will mean that by May we will have a total of 42 running out of Norwood”.
Many of the drivers are new recruits, with 11 drivers joining us from the previous operator. This has meant both ‘type’ training and route learning for everyone.
Ian Waro, the Assistant Engineering Manager for Norwood, said;-
“All the engineers are pleased with the new route and the new buses, as it means more work for us, which is always a good thing. Volvo came to our garage and carried out familiarisation training for the engineers. It’s slightly different to what we’re used to, with electric braking and steering systems. Some of the electrics are 600 volts, so we need to know how to isolate them correctly before we start working. The body has easy access panels, so it’s good to work on. We’re just finishing the pre-delivery checks at the moment before they go into service; all-round, a very nice Hybrid bus.”
If you’d like the opportunity to drive a new Hybrid bus for Arriva London, please go to our careers page and follow the bus driver’s link.
Published : Wed 7th Feb. 2018 - Fri 4th May. 2018
Arriva London’s Heritage Fleet assists The Royal Hospital Chelsea to mark their National Care Home Open Day
The Royal Hospital Chelsea recently celebrated National Care Home Open Day 2018 by opening the doors to its dedicated care facility and welcoming supporters and visitors to the event.
Last week, we were delighted to welcome Michelle Salter and Donna Prendergast from the Sickle Cell Society to our Brixton garage, to meet with some of the givers and also record a few words about what the Payroll Givers' generosity means to their charity.
We have the ambition to become the mobility partner of choice, preferred by our passengers, partners and clients. Having a diverse, talented and motivated workforce is key to achieving that ambition.
We are always looking at ways to improve our green credentials and a recent initiative, part of our Destination Green programme across the business, at our North London Palmers Green garage is another illustration of this process.
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.