Great Customer Experience from Arriva London with the introduction of Route 249
One of Arriva London’s key brand values is ‘Great customer experience - We keep our customers happy every day’. The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, will underline this value. These vehicles use a combination of an ordinary diesel engine and an electric motor, and reduce emissions of local pollutants and CO2 by thirty percent compared to conventional buses.
As Patrick Sibley, Arriva London’s General Manager for Norwood and Brixton garages, said:-
“We are really excited that we have the opportunity of running these new buses on route 249, from Clapham Common to Anerley. There are 15 buses needed, including spares, but the peak vehicle requirement is 13 on the route with 45 drivers.
It’s been a very interesting programme bringing this route into service, as we have also been introducing the new Hybrids onto our route 2 at the same time. The combination will mean that by May we will have a total of 42 running out of Norwood”.
Many of the drivers are new recruits, with 11 drivers joining us from the previous operator. This has meant both ‘type’ training and route learning for everyone.
Ian Waro, the Assistant Engineering Manager for Norwood, said;-
“All the engineers are pleased with the new route and the new buses, as it means more work for us, which is always a good thing. Volvo came to our garage and carried out familiarisation training for the engineers. It’s slightly different to what we’re used to, with electric braking and steering systems. Some of the electrics are 600 volts, so we need to know how to isolate them correctly before we start working. The body has easy access panels, so it’s good to work on. We’re just finishing the pre-delivery checks at the moment before they go into service; all-round, a very nice Hybrid bus.”
If you’d like the opportunity to drive a new Hybrid bus for Arriva London, please go to our careers page and follow the bus driver’s link.
Published : Wed 10th Jun. 2015 - Tue 7th Jul. 2015
At the recent Global Clean Bus summit held in London last week, it was a New Routemaster from Arriva London’s fleet that was the centre of the photo call.
We were the first to introduce Hybrid buses on our routes, the first to drive New Routemasters on route 38, and the first to have all electric buses on route 312 from Croydon to Norwood Junction.
Djelal Hassan has won the coveted award for ‘Outstanding Customer Service’ at the Bus Awards ceremony held at the Riverbank Park Plaza, London.
On Tuesday morning on Horse Guards Parade, Brogan O’Brien and Carole Wilde, engineers from Arriva London, were part of the National Women in Engineering Day celebrations setting a Guinness World Record.
Next Tuesday the 23rd of June is ‘National Women in Engineering Day 2015’.
At Arriva London, we continually talk with our drivers & often (with their agreement) record their views on video to help us better understand their working environment, and to share with the public how they deal with situations they face every day.