Learning is a key feature at Arriva London, for better bus services and customer satisfaction
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
So when the local Crouch End Coleridge Primary school told us of their nursery classes transport project, and asked if we could visit them with one of our buses, we were only too happy to oblige. What surprised us and pleased us most, was the knowledge the little ones already had, and how well they had been taught about how to use buses.
Saying hello to the driver, not making too much noise, being polite, and not putting their feet on the seats was already part of their understanding, and they had many more questions for Sharon, from Arriva London’s customer service department and Paul the bus driver, who had bought the bus along.
Paul and Sharon not only answered all their questions, but also read to them and sang some songs. Paul explained how much he liked being a bus driver, especially with the new eco-friendly buses. He then invited them to sit in the cab and see what it’s like to do his job.
The bus we took to the school was one of the new Volvo Hybrid HV buses from Tottenham, which are currently being used on route 19 and route 259. By introducing children at this age to modern up to date technology, which is good for the environment and their future is always something we are keen to do, and the enjoyment they got from our visit is outlined by Laura, one of the teachers.
“We absolutely loved the bus today, you were all great too. The children were so excited by it, one child said that it was her best day ever!! Thanks again it was such a good experience.”
Published : Tue 7th Jun. 2016 - Thu 7th Jul. 2016
Every year, as part of the plan to maintain the high standards of its bus drivers, Arriva London holds a Bus Driver of the Year competition.
Catch the Bus Week is a nationwide campaign aimed at driving awareness of the benefits of taking the bus.
The ethos behind Arriva London’s Heritage Fleet is to maintain a moving history of London, and to this effect buses from the fleet are often invited to prestigious days out to continue that theme.
Arriva London has recently been awarded the prestigious Platinum Award for Payroll Giving by the Charities Aid Foundation. The award is given to those organisations who have achieved twenty percent or more of their staff giving to charity through a Payroll Giving scheme.
There was a multitude of applications this year and the quality of entries was very high. The selection process for the judges was very difficult, but three Arriva London employees were successful.
At Arriva London we are always proud and amazed at the generosity and enthusiasm of our staff to get involved and give to charity, and none more so than three of our bus drivers, who recently completed a 100 kilometre cycle ride for three cancer charities.