Arriva London’s Enfield garage welcomes Leon Daniels, Managing Director, Surface Transport
It was with great pleasure that we recently welcomed Leon Daniels, Managing Director, Surface Transport, to Enfield garage.
The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London. Malkiat had impressed Leon with his attitude to customer service and this developed into Malkiat being invited to be part of a TfL poster campaign, and an Ambassador for the Hello London initiative at Enfield garage.
Malkiat, a bus driver for over thirty years, was later informed that Leon would be pleased to visit the garage to present him with a copy of the poster in which he appears, in recognition of his efforts.
The Hello London campaign emphasises the important role bus drivers play in the community. The poster, which includes Malkiat, outlines the fact that he had not only driven the bus, but "En-route to Manor House Station he directed four excited fans to White Hart Lane Stadium, navigated a major diversion due to an unplanned road closure and also helped a mum and excited little boy get a seat at the front."
Leon was met by Arriva London Managing Director Bob Scowen, together with Malkiat and several of the garage team. After the presentation, Bob invited Leon to take a tour of the garage and see the facilities.
"It’s very encouraging to see one of our staff recognised for their enthusiasm and endeavour in this way. We are very proud to have Malkiat as our Hello London Enfield garage Ambassador, and to have had the opportunity to welcome Leon to our Enfield garage."
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.