Arriva London starts running routes 175 and 103
From Saturday 14th October, Arriva London began operating two new TfL contracts previously operated by another London operator; route 175 from Dagenham to North Romford and route 103 from Rainham to Chase Cross.
Route 175 operates with 16 double-deck vehicles from our Barking garage, with a twelve-minute frequency during the day. Route 103 operates from our Grays garage with 14 buses, with an eight-minute daytime frequency.
Sixty-seven drivers are required for the routes - some have transferred from the previous operator, others have transferred within Arriva London, and there are some new recruits too.
To see what the drivers think about the new contracts, we went out and spoke to a number of them, including driver Steven who came with the route from the previous operator. He explained how the drivers are enjoying the new opportunity for themselves and their customers:
"With Arriva London taking over the 103 route, they’ve managed to improve the customer experience by regulating the service more efficiently. I really love the route; I like it so much I came across from the previous operator when it changed. It runs from Rainham to Chase Cross, going through Romford, which is lovely. The customers are very friendly; I’ve built up relationships with a few of them. Working for Arriva, the people are proper friendly and everyone’s willing to help."
On the 175 route, driver Mohammed was equally happy with his situation:
"We’ve had the route running for a couple of weeks now. I’ve been on it since day one; it runs from Dagenham New Road to Hillrise Estate. The passengers are really friendly. It gets a bit busy down at Romford Market, especially on a Saturday and Sunday, but it’s a really good route."
Please let us know if you have any comments about the new 175 and 103 routes, or if you would like the opportunity of joining Steven and Mohammed on our driving teams, please click here.
Published : Wed 20th Dec. 2017 - Thu 22nd Feb. 2018
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.