Arriva London adds four more garages to its business
Arriva London’s knowledge of operating exclusively Transport for London (TfL) contracts is the catalyst for change to realign all TfL work under one management team and bring a consistent standard of service delivery. Arriva’s ‘red bus’ operations at Watford, Dartford, Grays and Heathrow are now moving across to be part of an enlarged Arriva London.
Arriva London’s managing director Bob Scowen explained that bringing Transport for London work under the control of Arriva London made good business sense, because of the experience it had acquired in carrying out such work.
“We know about running Transport for London contracts,” said Bob. We are specialists in a contract tendering business and it is through that strength that we will further improve upon the routes operating from Dartford, Grays, Heathrow and Watford”.
The re-organisation coincides with two major routes won following competitive tendering at Dartford garage in January. These are route 229 with 23 new Enviro 400s, running from Thamesmead to Queen Mary’s Hospital in Sidcup, and Route 469, which links Erith with Queen Elizabeth’s Hospital in Woolwich.
As well as winning these two new routes, Dartford also retained three others. These are route 492, which provides a service between Bluewater and Sidcup train station, B12, operating from Erith to Joydens Wood, and route B13, which links Bexley with New Eltham. Route 492 is operating with new Enviro 400 buses, B12 with refurbished Enviro 200 buses and new MMC Enviro 200 buses have been introduced on the B13.
“We’ve just finished a major recruitment campaign as we needed around 75 drivers for routes 229 and 469” said Dartford’s general manager, Graham Wykes. “We have recruited locally and through an agency, which took on drivers from Eastern Europe and they have settled in very well”.
Watford has been successful in its bid to retain one of its most important services. Route 340, which operates from Edgware to Harrow, is renewed on a five-year contract until September 2021. General manager Mary Lowrey said:
“To bid successfully for such an important tender is excellent news. We took over route 340 in 1990, when it was a low frequency route. By 2002, the buses were running every 12 minutes, which is testament to the growth and popularity of the service.”
As part of the new contract, Garston garage, as it is known locally, will be taking on a fleet of new vehicles. Performance manager Barrie Godfrey said:
“We are looking forward to getting the new Wright Streetdecks. Our drivers have worked extremely hard to help retain the contract and we are all committed to delivering an excellent service”.
Peter Batty, Commercial Director welcomed the new garages into the London and said, ‘The four new sites operate more than 20 TfL route contracts and represent over 10% of Arriva’s London TfL operation and we hope that through our shared expertise these sites can be a platform for growth in areas of London where passenger transport demand is forecast to increase”.
Published : Wed 17th Jan. 2018 - Fri 16th Mar. 2018
We have the ambition to become the mobility partner of choice, preferred by our passengers, partners and clients. Having a diverse, talented and motivated workforce is key to achieving that ambition.
We are always looking at ways to improve our green credentials and a recent initiative, part of our Destination Green programme across the business, at our North London Palmers Green garage is another illustration of this process.
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.