Arriva London begins new route W4 contract with 14 new Enviro 200 single-deck buses
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
One of our brand values is 'Great Customer Experience'. When we began operating the route, we introduced 14 brand new Enviro 200 single-decker buses. The route requires 35 drivers to cover the timetable; for this, we recruited a number of new drivers and welcomed 18 drivers who elected to come across from the previous operator.
One of these is Lee, who had previously worked for Arriva, fourteen years ago. He explained about the route and how he feels about returning to Arriva London:
"Route W4 is predominantly 'Hail & Ride': I would say at least fifty percent is that element. It's fairly tight in places with a lot of resident parking either side, but it’s a good route to drive.
My career started at Arriva in 1996, and in 2002 I left to get a job with my local authority. I came back into the industry four years ago, driving the W4 for the previous operator, and now I’ve come back to Arriva and it feels just like an old pair of shoes. It’s nice to come back home. Everyone’s got a smile on their face, people are very friendly. It’s a great company to work for."
If you would like to have the opportunity of being a driver with Lee on the W4, or any other number of our routes across London, then please visit our careers page and join our team.
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
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We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.