Arriva London celebrates success at the 2015 London Bus Awards
Previously we wrote of our pride that four of our staff had been nominated for awards at the 2015 London Bus Awards:
♦ Djelal Hassan, a driver from Arriva London’s Clapton garage, in the ‘Outstanding Customer Service’ category
♦ Frank Lane in the ‘Accessibility Champion’ category, from Arriva London’s Edmonton garage
♦ Abdullah Bin Masood, a driver from Brixton garage, in the ‘Outstanding Newcomer’ category
♦ Suckwinder Dhillon a Palmers Green driver on route 102 was the fourth short listed and nominated in the category of ‘Actions Above and Beyond the Call of Duty’
Now, it is with even greater pride that we announce that Djelal Hassan has won the coveted award for ‘Outstanding Customer Service’ at the Bus Awards ceremony held at the Riverbank Park Plaza, London. He won the award for receiving seven public commendations in eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every one of his passengers!
Djelal said, “It was an honour to go up and collect the award, but I believe we are all winners. I really enjoyed the event and want to thank my manager for taking the time to nominate me for this award.”
Bob Scowen, Arriva London’s Managing Director said:- “I am extremely proud of our staff and their achievements, it’s always great to see our people putting themselves forward and showing how committed they are to doing their jobs and delivering the best possible customer experience.”
Published : Wed 20th Dec. 2017 - Thu 22nd Feb. 2018
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.