Arriva London celebrates success at the 2015 London Bus Awards
Previously we wrote of our pride that four of our staff had been nominated for awards at the 2015 London Bus Awards:
♦ Djelal Hassan, a driver from Arriva London’s Clapton garage, in the ‘Outstanding Customer Service’ category
♦ Frank Lane in the ‘Accessibility Champion’ category, from Arriva London’s Edmonton garage
♦ Abdullah Bin Masood, a driver from Brixton garage, in the ‘Outstanding Newcomer’ category
♦ Suckwinder Dhillon a Palmers Green driver on route 102 was the fourth short listed and nominated in the category of ‘Actions Above and Beyond the Call of Duty’
Now, it is with even greater pride that we announce that Djelal Hassan has won the coveted award for ‘Outstanding Customer Service’ at the Bus Awards ceremony held at the Riverbank Park Plaza, London. He won the award for receiving seven public commendations in eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every one of his passengers!
Djelal said, “It was an honour to go up and collect the award, but I believe we are all winners. I really enjoyed the event and want to thank my manager for taking the time to nominate me for this award.”
Bob Scowen, Arriva London’s Managing Director said:- “I am extremely proud of our staff and their achievements, it’s always great to see our people putting themselves forward and showing how committed they are to doing their jobs and delivering the best possible customer experience.”
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.
Every year, Arriva London’s staff show their incredible generosity by supporting over 160 charities each and every pay day through the company’s Payroll Giving scheme.
Catch the Bus Week is a nationwide campaign - spearheaded by Greener Journeys - aimed at raising awareness of the vast economic, environmental and social benefits of taking the bus as well as encouraging everyone to give bus travel a try.
Sound investment is the key to success for any business, and for Arriva London much of that success is generated by our investment in quality Engineering training.
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.