Arriva London driver puts safety first at London Bridge incident
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.
The recent tragedy at London Bridge has identified many people, including bus drivers, who did exceptional things that night. Included in these is Seth, one of our drivers on route 133, who having heard a large bang and saw the actions of the assailants, opened the doors of his bus and shouted for people to jump on so that he could get them away from danger. This he repeated as he drove away, and managed to deliver everyone safely to their destination on his way to Streatham.
He didn’t mention his heroic actions, but the story surfaced when one of the customers he had assisted, who was waiting at a bus stop at London Bridge Station and was unaware that a terrorist attack was occurring, contacted us to commend Seth for his actions and to enquire about his well-being and wanted to make sure he was being given support, stating Seth had looked visibly distressed at the time.
The customer reported that the driver had stopped the bus and began shouting at everyone to get on the bus immediately, as did other passengers on the bus.
He subsequently boarded the bus, and the driver then continually stopped and tried to pick people up from the street to get them away to safety.
The customer believes the driver must have witnessed what happened as he seemed very distraught and frightened. The customer eventually exited the bus at Brixton.
The customer was concerned for Seth’s welfare and wanted us to pass on his thanks and for him to be recognised for his actions in trying to get people to safety.
We are extremely proud of Seth’s actions, and are in the process of defining the most appropriate way to reward him for his brave and exemplary conduct. Arriva London will be making a donation to the Red Cross Saturday Night for London fund to help victims of attacks.
Published : Mon 11th May. 2015 - Wed 10th Jun. 2015
At Arriva London, we continually talk with our drivers & often (with their agreement) record their views on video to help us better understand their working environment, and to share with the public how they deal with situations they face every day.
Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to high standards.
Arriva London has been gearing up for the introduction of New Routemasters (NRMs) on its route 73, running from Stoke Newington to Victoria out of its Stamford Hill garage.
Over the recent May bank holiday weekend Arriva London’s pristine looking LT327 from Brixton garage was brought into service for filming at Waterloo Southbank and in Croydon, with movie star Kevin Bacon
Arriva London and the Metropolitan Police Lambeth Safety Transport Team have joined forces in a new initiative to demonstrate to school children in the Lambeth area the safety and security benefits of CCTV systems fitted on Arriva London’s buses