Arriva London drivers volunteer to be interviewed for school video project
At Arriva London, we continually talk with our drivers & often (with their agreement) record their views on video to help us better understand their working environment, and to share with the public how they deal with situations they face every day.
When an outside party asks to do the same, then we naturally take the request seriously and see how best we can accommodate them. Two recent projects that have required our cooperation in this way were the recent “Double Decker Driving School” series of documentaries on ITV 1, and “The Night Bus” on Channel 4.
Wren Academy asked us if Arriva would arrange a 30/40 minute session for their students to interview drivers, recording their responses on video, about their experiences of driving buses, particularly at school times.The latest request, from Wren Academy Youth Travel Ambassadors in North Finchley, working in association with Michael Kitchen TfL’s Youth Travel Ambassador Coordinator, was maybe not so high powered, but we took it just as seriously and successfully accommodated their request.
The project involved 2 adults and 6 students from the Academy, visiting Arriva London’s Wood Green garage to interview the drivers in a meeting room on the first floor.
Mark Gardner, Arriva’s Wood Green operations manager, said:- “The Arriva drivers, who all volunteered to be interviewed, were very happy to be part of the project, and felt that it was a great way of increasing awareness for both parties of how they can better interact in the future”.The interviews are planned to form part of a docu-drama/animation which the students are working on for Citizenship workshops. The objectives are to improve behaviour and safety on and around buses and also to build better relations and understanding between students and drivers.
TfL’s Michael Kitchen, who helped coordinate the project with Arriva, said:-
“Thanks so much for helping out. The students really enjoyed interviewing the drivers who gave some really thoughtful and considered responses – it was a real insight for the students and is great for them to take back to the other students in school.
We would love to bring the completed film back to the garage later in the year to share it with the drivers. It will be forming part of the Citizenship workshop for the whole school to participate in.”
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.