Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards
Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.
This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.
The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:
In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.
Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.
In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.
This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.
Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.
In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.
This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.
When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.
Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.
Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.
When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.
Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.
Published : Thu 15th Jun. 2017 - Fri 14th Jul. 2017
Helen Webster, a driver at Enfield garage, scooped the award for Inspirational role model to colleagues in the bus industry.
Every year, Arriva London’s staff show their incredible generosity by supporting over 160 charities each and every pay day through the company’s Payroll Giving scheme.
Catch the Bus Week is a nationwide campaign - spearheaded by Greener Journeys - aimed at raising awareness of the vast economic, environmental and social benefits of taking the bus as well as encouraging everyone to give bus travel a try.
Sound investment is the key to success for any business, and for Arriva London much of that success is generated by our investment in quality Engineering training.
We are extremely proud to announce that, for the second year running, through the continued generosity of our staff, we have been awarded the prestigious Charity Aids Foundation Payroll Giving Platinum Award.
We train our drivers in all aspects of customer service, and as we often hear from our passengers, our staff go above and beyond the call of duty to help, be it someone with mobility difficulties or maybe someone who is looking for directions.