Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards
Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.
This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.
The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:
In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.
Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.
In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.
This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.
Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.
In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.
This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.
When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.
Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.
Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.
When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.
Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.
Published : Wed 7th Feb. 2018 - Fri 4th May. 2018
Arriva London’s Heritage Fleet assists The Royal Hospital Chelsea to mark their National Care Home Open Day
The Royal Hospital Chelsea recently celebrated National Care Home Open Day 2018 by opening the doors to its dedicated care facility and welcoming supporters and visitors to the event.
Last week, we were delighted to welcome Michelle Salter and Donna Prendergast from the Sickle Cell Society to our Brixton garage, to meet with some of the givers and also record a few words about what the Payroll Givers' generosity means to their charity.
We have the ambition to become the mobility partner of choice, preferred by our passengers, partners and clients. Having a diverse, talented and motivated workforce is key to achieving that ambition.
We are always looking at ways to improve our green credentials and a recent initiative, part of our Destination Green programme across the business, at our North London Palmers Green garage is another illustration of this process.
Last summer, we were delighted to be awarded the contract from TfL to operate route W4 running from Oakthorpe Park Estate to Tottenham Ferry Lane estate, operating from Wood Green garage.
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.