Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards

  
  

Djelal
Djelal

Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.

This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.

The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:

In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.

Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.

Frank
Frank

In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.

This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.

Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.

Abdullah
Abdullah

In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.

This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.

When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.

Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.

Dhillon
Dhillon

Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.

When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.

Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.

  
  

Tags:   News
Published : Thu 4th Jun. 2015
Related archived articles
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
 
Two primary schools visit two of our garages in two days

As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.

Accessibility Awareness forums at our London garages

Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.

Payroll Giving in action as Arriva London goes for a Diamond Award in 2018

Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.

Arriva London’s Grays garage double-decker bus visits Newbury Park Primary School

Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.

Arriva London retains route W6 and introduces nine new buses

Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.

Arriva Payroll Givers meet representatives of the charities they support on #GivingTuesday

As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.

 

Please wait...

 

.Delivered by CSN MCL / All content copyright © 2007 - 2018 original copyright holders, except where individually stated. All rights reserved. E&OE.