Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards
Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.
This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.
The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:
In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.
Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.
In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.
This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.
Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.
In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.
This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.
When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.
Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.
Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.
When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.
Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.
Published : Thu 24th Aug. 2017 - Thu 26th Oct. 2017
Arriva London are proud, once again, to be the providers of the mode of transport to deliver London’s most original gastronomic road trip - the London restaurant festival’s Champagne Gourmet Odyssey.
Last week, Arriva London were invited to take part in the Older People’s Celebration Week across Barking and Dagenham.
When our garage staff asked if they could support this year's Macmillan Coffee Morning, we were delighted to encourage them to do so.
At Arriva London, we are always looking for ways to improve our environmental footprint, and are excited when our staff suggest ways in which they can also contribute to this aim.
On Saturday 26th August, Arriva London was pleased to support the eighth annual bus service to the normally deserted Wiltshire village of Imber, situated in the middle of Salisbury Plain military training area.
As part of our continuous ongoing staff training and development programme, this week, together with colleagues from TfL, we conducted a Hello London Accessibility Forum at our Brixton garage, and invited our drivers to participate in the discussion.