Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards

  
  

Djelal
Djelal

Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.

This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.

The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:

In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.

Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.

Frank
Frank

In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.

This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.

Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.

Abdullah
Abdullah

In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.

This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.

When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.

Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.

Dhillon
Dhillon

Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.

When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.

Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.

  
  

Tags:   News
Published : Thu 4th Jun. 2015
Related archived articles
Published : Thu 27th Oct. 2016 - Fri 2nd Dec. 2016
 
Arriva London helps Momentum give families a golden day out

Around 65 children and parents supported by Momentum children’s charity were treated to a very special trip to see the Christmas lights in London’s Regent Street last Saturday.

National treasure Mary Berry switches on Marlow’s Christmas Lights with the help of Arriva London’s Heritage Fleet open-top bus RMC 1464

One of the marvellous things about this time of year for Arriva London’s Heritage Fleet, is all the exciting and fun celebrations they get involved in.

Arriva London wins top award at the National Payroll Giving Exellence Awards

At Arriva London, we are committed to spreading the word of Payroll Giving to all of our staff, and with this in mind, for the last three years have developed a promotional campaign to do just that.

Arriva London features buses from two different eras in the 2016 Lord Mayor’s Show to support Payroll Giving

Despite the pouring rain, the 2016 Lord Mayor’s Show was just as amazing and exciting as all of the others that Arriva London has been involved with over the years.

New Engineering maintenance pits for Norwood bus garage

As part of our continuous improvement programme, investment has been made in our engineering facilities right across our seventeen garages.

The Arriva London’s Heritage Fleet helps serve up the longest lunch

It’s at this time of the year that The London Restaurant Festival celebrates the culinary delights of the city, with all manner of special events showcasing the great eateries across the capital.

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.