Arriva London is proud to have four staff members shortlisted for the 2015 London Bus Awards

  
  

Djelal
Djelal

Each year, the London Bus Awards celebrate all that is good about the bus industry in London, recognising the sterling work of drivers, garage support teams and frontline TfL staff who consistently perform to a standard to deliver a quality bus service.

This year, Arriva London nominated a number of staff for selection, and is proud and delighted to announce that four of the nominees have been shortlisted.

The awards ceremony, which will take place on Thursday 25th June at Riverbank Park Plaza Hotel, London, has eight categories for nominees. The Arriva nominees are as follows:

In the ‘Outstanding Customer Service’ category is Djelal Hassan, a driver from Arriva London’s Clapton garage.

Djelal has received seven public commendations in the last eight months, with one customer suggesting he be awarded a medal for saying good morning and goodbye to every passenger! He has also featured in Arriva London’s company magazine for ‘going the extra smile’.

Frank
Frank

In the ‘Accessibility Champion’ category is Frank Laine from Arriva’s Edmonton garage.

This award recognises those who understand the challenges faced by older and disabled passengers when travelling on London’s buses.

Following a brain haemorrhage at home 10 years ago, Frank was refused travel on a bus as the driver mistook his speech difficulties for drunkenness. Since returning to work two years later, Frank’s mission at Arriva has been to remind his colleagues of how their actions can affect vulnerable customers. His experience gave him a real insight into the difficulties that some vulnerable people can face using public transport. He’s also featured in a film for the Alzheimer’s Society that highlights the challenges Alzheimer sufferers face in everyday situations such as travelling on the bus.

Abdullah
Abdullah

In the ‘Outstanding Newcomer’ category is Abdullah Bin Masood, a driver from Brixton garage.

This award recognises people with less than two years experience in the industry who have an excellent record of vehicle care, perform to a high standard and demonstrate outstanding customer service.

When Abdullah started working at Brixton 22 months ago, his confidence, smile and outgoing personality made a great first impression. He now has seven commendations under his belt plus an outstanding attendance record, and is seen as a model driver by his colleagues.

Suckwinder Dhillon who is a driver on route 102 is the fourth shortlisted, and is nominated in the category of ‘Actions Above and Beyond the Call of Duty’.

Dhillon
Dhillon

Occasionally, bus drivers face challenging situations. This award recognises those who have gone out of their way to help others, while remaining calm and in control under pressure.

When he witnessed a serious incident involving a bus and a car on the Brent Cross flyover, Dhillon (as he likes to be known) went to help the car driver who was trapped inside his vehicle. Smoke appeared from beneath the car, so using the on-bus extinguisher, Dhillon doused the area to prevent a fire starting. Dhillon then continued to help the attending TfL staff and emergency services at the scene throughout the incident. He earned special praise for his actions from the police and the Network Traffic Controller.

Arriva London is extremely proud of all the short listed colleagues and wish them every success at the awards ceremony later in the month.

  
  

Tags:   News
Published : Thu 4th Jun. 2015
Related archived articles
Published : Tue 19th Jul. 2016 - Wed 24th Aug. 2016
 
A summer of fun for the Arriva London Heritage Fleet

The Arriva London Heritage Fleet is the company’s way of maintaining a moving history of London.

Arriva London’s Rail Replacement bus service an on-going success

Whilst the London Overground service between Gospel Oak and Barking is being electrified and the stations modernised, a replacement bus service is in operation to cover the closure.

Arriva London helps a retired bus driver make his dream come true

We recently received a request passed on by TfL and, as all the elements were right at the time, decided to help make a bus driver’s dream come true.

Ten new buses for Arriva London’s recently retained route 340

Arriva London’s Watford Garston garage is proud to have retained one of its most important routes, route 340.

Arriva London retains route 377 for a further five years and invests with five new buses
Two of the new Enviro 200 buses ready for service
Two of the new Enviro 200 buses ready for service

​Arriva London is delighted to announce the retention of route 377 from TfL, which runs from Oakwood Station to Ponders End at Enfield

Kids’ winning design wrapped around Arriva London bus as part of Transported by Design festival

It is not an easy task to design artwork for a bus over 11m long, over 4m high and 2.5m wide, but there were approximately 538 entries from several Primary schools!  The sheer number and standard of entries was overwhelming!

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.