Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference
Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.
As Terry Butler, their performance team leader, stated in his nomination of the team for the award.
“Four controllers, who start at 22.00 and finish at 06.00, and from the moment they start, continually regulate delayed day and night services to keep our London bus network, and our customers, moving. They work 99% of the time alone and deserve recognition for the dedication they show in controlling the 13 night routes that constantly suffer delays, especially at weekends, with never more than three working at one time. The workload is hard and frantic and they continually amaze me with their efforts.”
As an Arriva London controller no two days are ever the same. Whether it’s regulating a bus service, working in one of Arriva’s control centres or out on the street attending to a serious incident, our controllers are challenged to call on the skills acquired in this important role.
Arriva London employs over 165 route controllers who are tasked with ensuring that Arriva’s routes run smoothly, keeping London’s commuters moving. Regulating our bus routes plays a big part in a controller’s working environment. When there are problems on a particular route, the controller's role comes into its own. They are tasked with minimising the effects of the disruption to our customers.
Most of our controllers are promoted from within and in most cases have previously been bus drivers, so they understand the problems that drivers face.
The Arriva London North Team was presented with their M.A.D award at a prestigious awards dinner held at the end of March (this year) at the Holiday Inn, Stratford-upon-Avon.
Published : Thu 12th May. 2016 - Thu 16th Jun. 2016
There was a multitude of applications this year and the quality of entries was very high. The selection process for the judges was very difficult, but three Arriva London employees were successful.
At Arriva London we are always proud and amazed at the generosity and enthusiasm of our staff to get involved and give to charity, and none more so than three of our bus drivers, who recently completed a 100 kilometre cycle ride for three cancer charities.
The famous Romney, Hythe and Dymchurch Railway, which has a station at Dungeness, has been using Arriva London’s Heritage Fleet RML 2360 Routemaster bus as a temporary ticket office and shop.
Youth Travel Ambassadors is a London-wide programme delivered in partnership with borough councils and Transport for London to increase active travel, improve behaviour and increase safety for the 11-18 age group.
This weekend’s service was run on former route 95 from Cannon Street to Tooting Broadway and back, passing Arriva’s Brixton garage, by five RTW’s including the very last ever RTW to run in commercial service, RTW 467.
In line with other Arriva London garages across London who hold travel training days for people with disabilities, Brixton garage in South London held its first Travel training day last week.