Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference
Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.
As Terry Butler, their performance team leader, stated in his nomination of the team for the award.
“Four controllers, who start at 22.00 and finish at 06.00, and from the moment they start, continually regulate delayed day and night services to keep our London bus network, and our customers, moving. They work 99% of the time alone and deserve recognition for the dedication they show in controlling the 13 night routes that constantly suffer delays, especially at weekends, with never more than three working at one time. The workload is hard and frantic and they continually amaze me with their efforts.”
As an Arriva London controller no two days are ever the same. Whether it’s regulating a bus service, working in one of Arriva’s control centres or out on the street attending to a serious incident, our controllers are challenged to call on the skills acquired in this important role.
Arriva London employs over 165 route controllers who are tasked with ensuring that Arriva’s routes run smoothly, keeping London’s commuters moving. Regulating our bus routes plays a big part in a controller’s working environment. When there are problems on a particular route, the controller's role comes into its own. They are tasked with minimising the effects of the disruption to our customers.
Most of our controllers are promoted from within and in most cases have previously been bus drivers, so they understand the problems that drivers face.
The Arriva London North Team was presented with their M.A.D award at a prestigious awards dinner held at the end of March (this year) at the Holiday Inn, Stratford-upon-Avon.
Published : Thu 23rd Nov. 2017 - Wed 17th Jan. 2018
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.
Arriva London scooped three awards at the National Payroll Giving Excellence Awards held in November.
Arriva London collected three prestigious awards at the UK Bus Awards held at the historic Troxy cinema venue in Limehouse, East London.