Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference


Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.

As Terry Butler, their performance team leader, stated in his nomination of the team for the award.

“Four controllers, who start at 22.00 and finish at 06.00, and from the moment they start, continually regulate delayed day and night services to keep our London bus network, and our customers, moving. They work 99% of the time alone and deserve recognition for the dedication they show in controlling the 13 night routes that constantly suffer delays, especially at weekends, with never more than three working at one time. The workload is hard and frantic and they continually amaze me with their efforts.”

As an Arriva London controller no two days are ever the same. Whether it’s regulating a bus service, working in one of Arriva’s control centres or out on the street attending to a serious incident, our controllers are challenged to call on the skills acquired in this important role.

Arriva London employs over 165 route controllers who are tasked with ensuring that Arriva’s routes run smoothly, keeping London’s commuters moving. Regulating our bus routes plays a big part in a controller’s working environment. When there are problems on a particular route, the controller's role comes into its own. They are tasked with minimising the effects of the disruption to our customers.

Most of our controllers are promoted from within and in most cases have previously been bus drivers, so they understand the problems that drivers face.

The Arriva London North Team was presented with their M.A.D award at a prestigious awards dinner held at the end of March (this year) at the Holiday Inn, Stratford-upon-Avon.


Tags:   News
Published : Tue 14th Apr. 2015
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