Arriva London Night Controllers win the M.A.D 2014 Team of the Year award by making a difference
Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.
As Terry Butler, their performance team leader, stated in his nomination of the team for the award.
“Four controllers, who start at 22.00 and finish at 06.00, and from the moment they start, continually regulate delayed day and night services to keep our London bus network, and our customers, moving. They work 99% of the time alone and deserve recognition for the dedication they show in controlling the 13 night routes that constantly suffer delays, especially at weekends, with never more than three working at one time. The workload is hard and frantic and they continually amaze me with their efforts.”
As an Arriva London controller no two days are ever the same. Whether it’s regulating a bus service, working in one of Arriva’s control centres or out on the street attending to a serious incident, our controllers are challenged to call on the skills acquired in this important role.
Arriva London employs over 165 route controllers who are tasked with ensuring that Arriva’s routes run smoothly, keeping London’s commuters moving. Regulating our bus routes plays a big part in a controller’s working environment. When there are problems on a particular route, the controller's role comes into its own. They are tasked with minimising the effects of the disruption to our customers.
Most of our controllers are promoted from within and in most cases have previously been bus drivers, so they understand the problems that drivers face.
The Arriva London North Team was presented with their M.A.D award at a prestigious awards dinner held at the end of March (this year) at the Holiday Inn, Stratford-upon-Avon.
Published : Thu 30th Mar. 2017 - Wed 10th May. 2017
The visit had been organised following Leon meeting Enfield bus driver Malkiat Birdi, whilst he was attending the TfL initiative for drivers called Hello London.
Making the capital’s buses as simple to use as the London Underground is a new initiative being trialled on seven London bus routes, including Arriva London routes 150 and 128.
In association with TfL and HCT Transport, we opened our doors to welcome the public, giving them the opportunity to explore the garage, meet our operations teams, ride on a bus through the bus wash, tour our operations control centres and see & ride on some historic preserved buses.
Our recent route gains in North London include route 19, from Finsbury Park to Battersea Bridge (South Side), which has meant implementing an extensive mobilisation programme to maintain our high standards.
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, underlines one of our key brand values - ‘Great customer experience - We keep our customers happy every day’.