Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 2nd Jun. 2016 - Wed 6th Jul. 2016
Catch the Bus Week is a nationwide campaign aimed at driving awareness of the benefits of taking the bus.
The ethos behind Arriva London’s Heritage Fleet is to maintain a moving history of London, and to this effect buses from the fleet are often invited to prestigious days out to continue that theme.
Arriva London has recently been awarded the prestigious Platinum Award for Payroll Giving by the Charities Aid Foundation. The award is given to those organisations who have achieved twenty percent or more of their staff giving to charity through a Payroll Giving scheme.
There was a multitude of applications this year and the quality of entries was very high. The selection process for the judges was very difficult, but three Arriva London employees were successful.
At Arriva London we are always proud and amazed at the generosity and enthusiasm of our staff to get involved and give to charity, and none more so than three of our bus drivers, who recently completed a 100 kilometre cycle ride for three cancer charities.
The famous Romney, Hythe and Dymchurch Railway, which has a station at Dungeness, has been using Arriva London’s Heritage Fleet RML 2360 Routemaster bus as a temporary ticket office and shop.