Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 21st Apr. 2016 - Thu 26th May. 2016
Youth Travel Ambassadors is a London-wide programme delivered in partnership with borough councils and Transport for London to increase active travel, improve behaviour and increase safety for the 11-18 age group.
This weekend’s service was run on former route 95 from Cannon Street to Tooting Broadway and back, passing Arriva’s Brixton garage, by five RTW’s including the very last ever RTW to run in commercial service, RTW 467.
In line with other Arriva London garages across London who hold travel training days for people with disabilities, Brixton garage in South London held its first Travel training day last week.
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.