Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 3rd Dec. 2015 - Wed 17th Feb. 2016
As part of our ongoing drive to improve customer experience, we continually look for ways of enhancing the training we provide for our drivers.
Every year, Arriva London’s staff show their massive generosity through their continued charitable giving. The company runs a Payroll Giving scheme, which encourages staff to easily give to any charity they choose through their payroll, for as little as one pound a week; this is also tax efficient for both the employee and the charities.
Arriva London’s Heritage Fleet open-topper bus helps bring Christmas to London at the Hamley’s Toy Parade
‘Christmas comes but once a year, but when it does it brings good cheer’ and that’s exactly what Arriva London’s iconic open-top red Routemaster helped to do last weekend at the Hamley’s Toy Parade in Regent Street.
There is no better way to communicate your appreciation of someone’s care and giving, than to do it face to face, and this is exactly what happened on #GivingTuesday.