Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Fri 26th Jun. 2015 - Tue 28th Jul. 2015
Each year the Metropolitan Police hold an awards ceremony at New Scotland Yard to reward CCTV professionals.
Pioneered by the IRTE (Institute of Road Transport Engineers), the IRTE Skills Challenge champions and rewards the vital work and skills of bus engineers across the UK.
Last Saturday saw the coming together of Arriva London’s 35 top bus drivers to compete in the annual Arriva London Bus Driver of the Year competition.
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Djelal Hassan has won the coveted award for ‘Outstanding Customer Service’ at the Bus Awards ceremony held at the Riverbank Park Plaza, London.