Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Tue 14th Apr. 2015 - Thu 14th May. 2015
Arriva London and the Metropolitan Police Lambeth Safety Transport Team have joined forces in a new initiative to demonstrate to school children in the Lambeth area the safety and security benefits of CCTV systems fitted on Arriva London’s buses
Arriva London were invited to The Crescent Primary School in Selhurst, a suburb of Croydon, to show some young school children what it’s like to ride on a big red double decker bus.
The Exchanging Places programme is an initiative between TfL and the Metropolitan Police, in which London’s cyclists are invited to experience what it is like to sit in the driver’s seat of a London bus or a large truck.
Every night in London, the Arriva London iBus control centres manage the efficiency of the Arriva routes throughout the city, and none more so than the Arriva London North Service Control team.e