Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Thu 18th Jun. 2015 - Thu 9th Jul. 2015
Last Saturday saw the coming together of Arriva London’s 35 top bus drivers to compete in the annual Arriva London Bus Driver of the Year competition.
At the recent Global Clean Bus summit held in London last week, it was a New Routemaster from Arriva London’s fleet that was the centre of the photo call.
We were the first to introduce Hybrid buses on our routes, the first to drive New Routemasters on route 38, and the first to have all electric buses on route 312 from Croydon to Norwood Junction.
Djelal Hassan has won the coveted award for ‘Outstanding Customer Service’ at the Bus Awards ceremony held at the Riverbank Park Plaza, London.
On Tuesday morning on Horse Guards Parade, Brogan O’Brien and Carole Wilde, engineers from Arriva London, were part of the National Women in Engineering Day celebrations setting a Guinness World Record.
Next Tuesday the 23rd of June is ‘National Women in Engineering Day 2015’.