Arriva London refreshing the customer experience
A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.
The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.
A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.
Ian Warr, Engineering Director of Arriva London said:
“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”
Published : Mon 3rd Aug. 2015 - Tue 22nd Sep. 2015
The graduates were shown around the garage by operations manager Gary Smith, giving them an insight into how the garage runs, how the training is carried out, and how it fits into TfL as a whole.
Arriva London is always striving to be at the forefront of innovative ideas to make the customer experience more fulfilling.
For the past few years, Nadeem Fazal, the acting garage supervisor from Arriva London’s Clapton garage, has been collecting money for his favourite charity, the ‘Arthritis Self Help Network’, a small charity based in Ilford Essex.
For the last seven years, for one day each year, a full bus service, route 23A, has been laid on to an abandoned village in the middle of Salisbury Plain.
In line with the daily routine of carrying over a million passengers per day across London, Arriva London is always looking for ways of improving its offering to the public.