Arriva London refreshing the customer experience

  
  

A London bus can have an average life of 12 years and a mid-life refresh is an important part of maintaining the customer experience. A programme to refurbish fifty of Arriva London’s double-deck Enviro 400 fleet is currently underway. Each vehicle is completely stripped and the interior replaced with new seats, upholstery and trim. All exterior advertising is removed and the bus re-sprayed to bring it back to an ‘as new’ spec.

The programme represents an investment of £600,000 and is on target for completion by the end of December. The buses are for route 466 (Old Coulsdon – Addington) in South London and route 102 (Edmonton Green – Brent Cross) in North London.

A specific change to the vehicles, in response to passengers concern and changes in Disability Discrimination Act legislation, is an increase of nearly 50% to the wheelchair areas, making it easier for the driver to accommodate both passengers with disabilities and families with buggies.

Ian Warr, Engineering Director of Arriva London said:

“This is just the start of our investment, and we are also recruiting significantly to our engineering departments, to improve the reliability and presentation of our buses.”

  
  

Tags:   News
Published : Tue 7th Oct. 2014
Related archived articles
Published : Fri 26th Sep. 2014 - Fri 21st Nov. 2014
 
Arriva’s Heritage Fleet bus assists award winning Chef Tom Kerridge to switch on Marlow’s Christmas Lights

One of the great things about this time of year for Arriva’s Heritage Fleet, is all the exciting and fun celebrations they get involved with.

Two prestigious awards for Arriva London

Arriva London’s innovative campaign, promoting Payroll Giving throughout its workforce, was recognised at the Institute of Fundraising’s National Payroll Giving Excellence Awards.

Arriva London volunteers walk for charity in the Lord Mayor’s Show 2014

Only occasionally does an opportunity come along to see the very best in people, and that opportunity came last Saturday at the Lord Mayor’s Show, where over 7,000 people paraded through the streets of the City of London.

Arriva London supports Payroll Giving in the Lord Mayor’s Show

The Lord Mayor’s Show takes place this Saturday (8th Nov.) with a river pageant and procession through the city and is set to feature more than 7,000 people.

Arriva London refreshing the customer experience

Arriva London are investing £600,000 on bus refurbishment for routes 102, 466 & 612.

Open House winners enjoy Arriva London’s Open City Architour

There were over 8,500 entrants for the Open House ballot to compete for 40 places on the Arriva London/Open City architectural mystery whirlwind tour last weekend, and what a tour it was.

 

Please wait...

 

Delivered by CSN MCL / All content copyright © 2007 - 2017 original copyright holders, except where individually stated. All rights reserved. E&OE.