Arriva London retains route W6 and introduces nine new buses
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
The W6 service operates with nine buses from our Enfield garage, and although the new buses are not required on the route until the New Year, we are pleased to have introduced them earlier to improve the customer experience.
More than twenty drivers are required to operate the route and to see what our drivers feel about the new buses, we went out and spoke to a couple of them about their new experience, including driver Hasan who has been with the company for five months. He explained how the drivers are enjoying the new buses and how comfortable they are for both themselves and the passengers; he said:
"These buses are with new technology - with the stop and start system - which helps the environment. There’s a lot of space and they’re very comfortable for the passengers and the drivers. The cab layout is very good for the driver and the buses kneel, not just from the front but from the back as well, to help pushchairs to come on more safely. Overall, a very good bus."
Ender, one of Hasan’s colleagues, said:
"There are very good comments from the passengers about the new W6 buses, and when they leave the bus they say ‘Thank you driver’, which tells me that they enjoyed their journey."
Published : Thu 31st Mar. 2016 - Wed 4th May. 2016
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016.
The M.A.D (Making a Difference) awards are an annual national event in Arriva’s calendar. The idea is to recognise members of staff that are passionate in what they do, and regularly go the extra mile to provide the best possible customer experience, whether an engineer, a member of the support staff or a driver.
Arriva London’s Dartford garage was recently the venue for a continuation of a TfL initiative, inviting disability awareness groups to Arriva London garages, for open discussions about the difficulties of travelling on London buses for people with disabilities.
A new idea to turn older diesel engine buses into much more environmentally friendly vehicles has been developed. The basic idea behind the unit, is that the old diesel unit that currently drives the wheels is removed, and a retrofit diesel/electric hybrid is fitted.
Arriva London is always happy to try and accommodate our customers’ requirements, so we were delighted to receive this thank you note from ten-year-old Jeremy, following his visit with his parents to Arriva’s Grays garage yesterday.
At Arriva London, we are always interested in unusual requests for the use of our fleet, and are regular suppliers of buses to accommodate rail replacement work. However, we are pleased to announce that we have been able to satisfy a more unusual request for the use of one of our Heritage Fleet buses as the temporary ticket office for a miniature railway station in Kent.