Arriva London retains route W6 and introduces nine new buses
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
The W6 service operates with nine buses from our Enfield garage, and although the new buses are not required on the route until the New Year, we are pleased to have introduced them earlier to improve the customer experience.
More than twenty drivers are required to operate the route and to see what our drivers feel about the new buses, we went out and spoke to a couple of them about their new experience, including driver Hasan who has been with the company for five months. He explained how the drivers are enjoying the new buses and how comfortable they are for both themselves and the passengers; he said:
"These buses are with new technology - with the stop and start system - which helps the environment. There’s a lot of space and they’re very comfortable for the passengers and the drivers. The cab layout is very good for the driver and the buses kneel, not just from the front but from the back as well, to help pushchairs to come on more safely. Overall, a very good bus."
Ender, one of Hasan’s colleagues, said:
"There are very good comments from the passengers about the new W6 buses, and when they leave the bus they say ‘Thank you driver’, which tells me that they enjoyed their journey."
Published : Mon 3rd Aug. 2015 - Tue 22nd Sep. 2015
The graduates were shown around the garage by operations manager Gary Smith, giving them an insight into how the garage runs, how the training is carried out, and how it fits into TfL as a whole.
Arriva London is always striving to be at the forefront of innovative ideas to make the customer experience more fulfilling.
For the past few years, Nadeem Fazal, the acting garage supervisor from Arriva London’s Clapton garage, has been collecting money for his favourite charity, the ‘Arthritis Self Help Network’, a small charity based in Ilford Essex.
For the last seven years, for one day each year, a full bus service, route 23A, has been laid on to an abandoned village in the middle of Salisbury Plain.
In line with the daily routine of carrying over a million passengers per day across London, Arriva London is always looking for ways of improving its offering to the public.