Arriva London’s Rail Replacement bus service an on-going success
Whilst the London Overground service between Gospel Oak and Barking is being electrified and the stations modernised, a replacement bus service is in operation to cover the closure.
Arriva London were delighted to have been awarded the contract to run this service, which started in June and runs to December, with a possible extension until February 2017. They have recently been commended by London Overground, TfL and local user groups for the service they are providing.
The service requires an average of 25 vehicles and 37 drivers, the buses being drawn from Arriva London’s Barking, Brixton and Edmonton garages, with drivers from all of Arriva London garages being assigned to the replacement buses, which run from Walthamstow to Barking and Seven Sisters to Gospel Oak.
Commercial co-ordinator Phil Clark said:
“It is a huge job and we were up against strong competition to secure the contract. We have had support from the whole company and it is testament to the professionalism of our drivers, engineers and hard work of the planning and schedules department that the service is running well with encouraging patronage.”
“The praise from the London Overground and TfL and reports from local passenger user groups saying they are pleased with the service, is also very encouraging. This is the largest rail replacement contract we have been part of, and are delighted with the reception it has received.”
If you would like the opportunity to drive for Arriva London, either on Rail Replacement or in general service, please visit our careers page.
Published : Wed 6th Dec. 2017 - Wed 7th Feb. 2018
As part of our commitment to developing our business, we invest heavily in training for all of our staff to offer the great customer experience. We also look at other ways in which we can develop our relationships with the communities we serve, and allow them the opportunity of learning about our processes and to meet some of the team.
Over the past few months we have been working with TfL, conducting Accessibility Awareness forums at our garages.
Doing the right thing, one of our four brand values, is what we have been doing for the last six years by encouraging all of our employees to give to their favourite charities through our Payroll Giving scheme - during this time, they have given more than £1,000,000 pounds to over 160 charities.
Going to school is something we all had to do, but going to school with a red London double-decker bus, and letting four classes from year one come on board to ask questions about the bus, is a privilege we experienced this week at Newbury Park Primary School in North East London.
Last June, Arriva London was delighted to have been re-awarded the TfL contract to run route W6 (Edmonton Green – Southgate Station) for a further five years, starting in January 2018 with brand new buses.
As the festive season approaches, we all look forward to the good-will of giving and receiving, and this was truly illustrated last week when members of our staff made a tour of London, on our open top bus, to meet representatives of some of their charities they give to through their Payroll Giving and celebrate #GivingTuesday.