Arriva London staff making wishes come true
Arriva London is always happy to try and accommodate our customers’ requirements, so we were delighted to receive this thank you note from ten-year-old Jeremy, following his visit with his parents to Arriva’s Grays garage yesterday.
“Dear Nik and Phil,
Thank you so much for giving up your time to show me around Grays bus garage. It was a fascinating and enjoyable visit. I am now very happy to be the proud owner of bus blinds from my local route - and lots of other Arriva goodies! Everybody was very kind and generous.
I particularly enjoyed sitting in the driving seat of a Gemini 2 and inspecting underneath an ALX 400. Please say thanks to Billy for explaining how he helps keep the buses on the road. The more I found out, the more I thought that a career in the bus industry is for me. After today, I have told my family and friends about the brilliant time I had at Arriva Grays: you have a new ambassador!
Thank you again,
Jeremy, a big transport and bus enthusiast, contacted Arriva London recently enquiring if we had any old sets of bus blinds for his favourite route 346.
Fortunately, Phil Dodds, the staff manager, found an old set of yellow on black blinds that were no longer in use and had not been disposed of, and invited Jeremy and his parents along to present the set to him, and give them a tour of the garage.
The engineering team were keen to show Jeremy what it takes to keep the buses on the road and, after the presentation, Jeremy had the opportunity of sitting in a bus cab and then seeing all of the other areas of the garage.
Service 346 is operated from Grays garage six days a week (Monday – Saturday) from Upminster Rail Station to Upminster Park Estate before operating in a one way loop round the estate, before returning to Upminster. A journey from Upminster to the Estate takes approximately ten minutes.
The service has been operated by Grays garage for many years. Although one of the shortest London Bus Routes, the service is affectionately known as the Magic Roundabout by the staff at Grays.
We wish Jeremy and his family all the best for the future, and look forward to seeing them again on our buses around Grays.
Published : Thu 23rd Mar. 2017 - Wed 3rd May. 2017
Making the capital’s buses as simple to use as the London Underground is a new initiative being trialled on seven London bus routes, including Arriva London routes 150 and 128.
In association with TfL and HCT Transport, we opened our doors to welcome the public, giving them the opportunity to explore the garage, meet our operations teams, ride on a bus through the bus wash, tour our operations control centres and see & ride on some historic preserved buses.
Our recent route gains in North London include route 19, from Finsbury Park to Battersea Bridge (South Side), which has meant implementing an extensive mobilisation programme to maintain our high standards.
One of the most important elements in Arriva London’s development is the training and education it offers its staff, from engineering apprentices to graduate trainees, everyone in the business is offered the opportunity to develop and flourish.
The introduction of all new Hybrid vehicles on route 249, which Arriva London starts operating this Saturday, underlines one of our key brand values - ‘Great customer experience - We keep our customers happy every day’.
The new contract, which starts this Saturday 25th March, will have over 60 drivers and 25 new environmentally friendly hybrid buses.