Arriva London starts new route 368 service
Last October, Arriva London was awarded the contract to run route 368 from Barking, Harts Lane Estate, to Wangey Road in Chadwell Heath, for five years starting from the 30th April 2016. The service was previously operated with single deck vehicles on a twelve-minute frequency, but because of the route's popularity, to improve the customer experience, TfL asked Arriva London to enlarge the capacity of the fleet to ten double deckers, and increase the frequency to one every ten minutes.
Twenty six drivers are employed on the route, driving refurbished Trident Enviro 400s and, as driver Barry explained, the drivers are enjoying the new opportunity for themselves and their customers.
"With Arriva London taking over the 368 route, they’ve managed to improve the customer experience by putting double deckers on the route with a better frequency. For us, with the new change over point very near the garage, we have the opportunity to walk back to the canteen and use the facilities; it’s all working out really well."
Published : Thu 16th Jun. 2016 - Thu 14th Jul. 2016
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There was a multitude of applications this year and the quality of entries was very high. The selection process for the judges was very difficult, but three Arriva London employees were successful.